What is an Overlay in WalkMe?

• A. A tool for gathering user feedback
• B. A visual cue highlighting elements on the page
• C. A type of marketing popup
• D. A feature for embedding videos

Answer: (B)

An Overlay in WalkMe refers to a visual cue that highlights elements on the page, helping guide users through specific tasks or features. Overlays are used to draw attention to key areas of a webpage or application by providing contextual information, prompts, or instructions. This feature is particularly effective in enhancing user experience by making interactions more intuitive and ensuring that users understand what actions to take next.

By using Overlays, organizations can create a more engaging onboarding experience, reduce confusion, and improve overall user satisfaction. This is essential for effective digital adoption, as it provides clarity and support at critical moments within the user journey.