What is a primary goal of using Conditional Steps in WalkMe?

• A. To enforce strict linear navigation
• B. To adapt the Walk-Thrus based on user choices
• C. To increase the number of user clicks
• D. To provide additional technical support

Answer: (B)

The primary goal of using Conditional Steps in WalkMe is to adapt the Walk-Thrus based on user choices. This feature allows for a more personalized experience for users by offering different paths or instructions depending on how they interact with the application. By implementing Conditional Steps, WalkMe can respond to specific user actions or answers, thereby tailoring the guidance provided to better fit the user's needs and workflows. This adaptability not only enhances user engagement but also improves the overall effectiveness of the guidance, as it becomes more relevant to each user's specific situation and decisions.

In contrast, enforcing strict linear navigation would limit flexibility and potentially frustrate users who might benefit from a more tailored experience. Increasing the number of user clicks does not align with the goal of creating an efficient and user-friendly experience, and providing additional technical support goes beyond the scope of what Conditional Steps aim to achieve.